Return and Exchange Policy at Kahanibyfay

At Kahanibyfay, we strive to provide you with exceptional products and a delightful shopping experience. We understand that sometimes things don’t work out as planned. That’s why we have created a straightforward return and exchange policy to ensure your satisfaction.

Returns

• Eligibility: Items can be returned within 30 days of purchase. To qualify for a return, items must be unused, in their original packaging, and with all tags attached.

• Process:

  1. Contact our customer service team at [customer service email/phone number] to initiate a return.
  2. Once your return request is approved, you will receive instructions on how to send back your item.

• Refunds: Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

Exchanges

• Eligibility: Exchanges are allowed within 30 days of purchase. Items must be in unused condition and with all original tags attached.

• Process:

  1. Reach out to our customer service team to request an exchange.
  2. Provide details about the item you wish to exchange and the new item you would like to receive.

• Shipping Costs: Customers are responsible for return shipping costs. However, we will cover the shipping cost for sending the exchanged item back to you.

Non-Returnable Items

Please note that certain items, such as personalized products or sale items, may not be eligible for return or exchange. For specific inquiries, feel free to contact our customer service.

Customer Support

If you have any questions regarding our return and exchange policy, don’t hesitate to reach out to our friendly customer support team. We’re here to help!

Thank you for shopping with Kahanibyfay. We appreciate your understanding and support!